RETURN POLICY

We extend our heartfelt apologies for any disappointment caused by our product not meeting your expectations. We appreciate your patience and trust, as we remain dedicated to achieving your utmost satisfaction.

  • Our return policy aligns with the principles of Sunnah. We welcome returns for any perfume that fails to meet your satisfaction. Your discontentment is our concern, and we are committed to ensuring a straightforward return process that reflects our dedication to your happiness and confidence in our products.
  • Kindly be advised that the processing of your request may require 4-5 business days for completion. Your patience during this period is greatly appreciated.
  • Our return/exchange window extends up to 15 days from the date of purchase for your convenience.
  • Returns or exchanges for perfumes will be accepted only if the bottle retains a minimum of 90% of the original product.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and the amount will be automatically credited to your bank account.

 

Exchange

Kindly send the perfume you want to exchange to our address using any courier service.


Address:

CRAFT SCENTS XXXXX


*Note: Please make sure to mention your Order#, Name, and phone number on the parcel. Failure to do so may result in the inability to process your request further.

Once we receive the item, we will email you a special coupon code of the same amount as your order. You can then use that code to order any other perfume of your choice.

Refund

Kindly send the perfume you want to get a refund of to our address using any courier service.

Address:

CRAFT SCENTS XXXXX

*Note: Please make sure to mention your Order#, Name, and phone number on the parcel. Failure to do so may result in the inability to process your request further.

The refund will be made within 3 working days of receiving the parcel.

P.S. If the product was shipped faulty from our side, we will also refund the courier cost incurred by you.

  1. How do you want to receive your refund?
    1. BANK
    2. STORE CREDITS FOR FUTURE PURCHASE
  2. KINDLY WRITE THE BANK ACCOUNT DETAILS


REPLACE

Get your current perfume replaced with the same perfume.

Kindly send the perfume you want to exchange to our address using any courier service.

Address:

        CRAFT SCENTS XXXXX

*Note: Please make sure to mention your Order#, Name, and phone number on the parcel. Failure to do so may result in the inability to process your request further.